Service Operations Management

Application of operations management principles to service-delivery systems in profit and nonprofit organizations.

offering recorded3 credits
Recorded instructors · Fall 2026 Tim Mcclurg

Summary

1 / 3

Recent recorded grades — Fall 2023: 3.26 GPA, 56.0% A/AB (n=25 letter grades); Fall 2024: 3.71 GPA, 100.0% A/AB (n=7 letter grades); Fall 2025: 3.80 GPA, 90.0% A/AB (n=10 letter grades).

Grade history

average GPA
letter grades
A
AB
B
BC
C
D
F

All recorded terms · compare terms & instructors

Prerequisites

Course map

OTM 700 and GEN BUS 704

OTM 751

This is a best-effort interpretation; check the catalog requirements above.

Prerequisite text tree

Professors

Fall 2026
Historical instructors & teaching patterns

Recorded history may be incomplete and does not establish a future schedule.

Calendar & sections

Fall 2026

Schedule loads here as you scroll.

SectionModeEnrolled / capacityWaitlist
LEC 001Classroom Instruction1 / 400
LEC 002Classroom Instruction6 / 310

Times are Central. Select a meeting for details; export includes recorded dates for the selected sections. Enrollment reflects scan time.

Meeting source records

Student experience

the class

Recent recorded grades — Fall 2023: 3.26 GPA, 56.0% A/AB (n=25 letter grades); Fall 2024: 3.71 GPA, 100.0% A/AB (n=7 letter grades); Fall 2025: 3.80 GPA, 90.0% A/AB (n=10 letter grades).

difficulty & workload

No workload feedback recorded.

Topics

  • Service-delivery system design
  • Location and layout
  • Operations planning and control
  • Yield management
  • Technology and information systems
  • Service quality management

Skills

  • Designing service-delivery systems
  • Location and layout planning
  • Operations planning and control
  • Yield management
  • Technology and information systems integration
  • Service quality management

Grades

Latest available · Fall 2025— not enough history to project Fall 2026.

average GPA
A / AB grades
letter grades
Instructor

Grade distribution · % of letter grades

A
AB
B
BC
C
D
F

Grades over time

Through Fall 2025

More grade details Grade mix, volume & source data

Not enough comparable courses for Fall 2026 in UW–Madison.

Sources & history

UW–Madison

Catalog & offerings

Descriptions, prerequisites, and recorded course offerings.

Catalog observation history

Observations at scan time; dates do not imply when a catalog change took effect.

Selected offering source records
OTM 751 · Fall 2026

Service Operations Management

Recorded 2026-09-07
Raw records
[
  {
    "run_id": "20260907T155543-ce3781c4",
    "semester": "1272",
    "observed_at": "2026-09-07 15:55:43.033547+00:00",
    "offering_id": "1272:238:003220",
    "course_id": "OTM 751",
    "course_uid": "course_7745f7673a2c598035c9e515",
    "term_id": "1272",
    "source_course_id": "003220",
    "source_subject_id": "238",
    "title": "Service Operations Management",
    "credits_min": 3,
    "credits_max": 3,
    "typically_offered": "Occasionally"
  }
]
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Student reviews

Original comments behind the course and instructor summaries.

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Madgrades

Grade history

Recorded grade distributions by term, section, and instructor.

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Model outputs & technical records
nvidia/Qwen3.6-35B-A3B-NVFP4
LLM outputs across runs
Full model traces

Recorded model configuration, reasoning, and tool conversations.

Model & dataset provenance
{
  "model": "nvidia/Qwen3.6-35B-A3B-NVFP4",
  "model_revision": "1355db6a052410cfd62085d94b58866fd0f2c3c5",
  "task_version": "14",
  "output_id": "23f99966c4e9a25a1982a25bbaecd90b88970c1421624bece6fb6f6d1554a9b5",
  "requirements_status": "valid",
  "dataset_revision": "e243353dcb7d79b7247ced91d69443ef4c2a6349",
  "observed_at": "2026-09-07 15:55:43.033547+00:00"
}