Spring 2027

Service Operations Management

Applies operations management principles to analyze service-delivery systems in profit and nonprofit organizations, covering design, location, planning, yield management, technology, and quality.

no offering record for this termCredits unavailable
Recorded instructors · Spring 2027 No instructors listed

Summary

1 / 4

Recent recorded grades — Fall 2023: 3.26 GPA, 56.0% A/AB (n=25 letter grades); Fall 2024: 3.71 GPA, 100.0% A/AB (n=7 letter grades); Fall 2025: 3.80 GPA, 90.0% A/AB (n=10 letter grades).

What you’ll be able to do

  • Utilize qualitative frameworks and quantitative tools to explain the tradeoffs involved in achieving a timely, high-quality, profitable service operations.

  • Describe the function and importance of each element in the design of a service utilizing the Service Design Framework: Service Act, Strategic Priorities, Delivery System, Funding Mechanism.

  • Evaluate service strategies and delivery systems in real companies utilizing the Service Design Framework, including identification of the service strategy being applied and explaining how facets of the service delivery system support or weaken this strategy.

  • Recognize how to manage variability and uncertainty in delivery systems through appropriate capacity planning, queue design, and revenue management.

Source: UW Guide

Grade history

↗
average GPA
letter grades
A
AB
B
BC
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D
F

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Prerequisites

Course map

OTM 700 and GEN BUS 704

OTM 751

This is a best-effort interpretation; check the catalog requirements above.

Prerequisite text tree

Professors

Spring 2027

No instructors recorded for this selection.

Historical instructors & teaching patterns

Recorded history may be incomplete and does not establish a future schedule.

Calendar & sections

Spring 2027

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Student experience

the class

Recent recorded grades — Fall 2023: 3.26 GPA, 56.0% A/AB (n=25 letter grades); Fall 2024: 3.71 GPA, 100.0% A/AB (n=7 letter grades); Fall 2025: 3.80 GPA, 90.0% A/AB (n=10 letter grades).

difficulty & workload

No workload feedback recorded.

Topics

  • Designing service-delivery systems, location and layout, operations planning and control, yield management, technology and information systems, and service quality management.
  • Service Design Framework elements: Service Act, Strategic Priorities, Delivery System, Funding Mechanism.

Skills

  • Utilize qualitative frameworks and quantitative tools to explain tradeoffs in service operations.
  • Evaluate service strategies and delivery systems in real companies using the Service Design Framework.
  • Manage variability and uncertainty in delivery systems through capacity planning, queue design, and revenue management.

Grades

Latest available · Fall 2025— not enough history to project Spring 2027.

average GPA
A / AB grades
letter grades
Instructor

Grade distribution · % of letter grades

A
AB
B
BC
C
D
F

Grades over time

Through Fall 2025

More grade details Grade mix, volume & source data

Not enough comparable courses for Spring 2027 in UW–Madison.

Sources & history

UW–Madison

Catalog & offerings

Descriptions, prerequisites, and recorded course offerings.

Catalog observation history

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Student reviews

Original comments behind the course and instructor summaries.

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Grade history

Recorded grade distributions by term, section, and instructor.

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Dataset & model

Recorded 2026-10-14

View the dataset on Hugging Face
Model outputs & technical records
Qwen/Qwen3.8-27B
LLM outputs across runs
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Full model traces

Recorded model configuration, reasoning, and tool conversations.

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Model & dataset provenance 
{
  "model": "Qwen/Qwen3.8-27B",
  "model_revision": "1d4bf0f2ff6012fd82039f2fa52739d0dd7c60c0",
  "task_version": "17",
  "output_id": "de8b98f5c5cae5347b4f76b1a5b0c14a6c0f5b916d57d1a402bc893e1db8abb0",
  "requirements_status": "valid",
  "dataset_revision": "fc1811fa52e581ea57a35c0cf3343f8740a8ffbf",
  "observed_at": "2026-10-14 17:50:09.728220+00:00"
}