Healthcare Operations Management
Examines patient access, quality/safety, and cost in global healthcare systems using Operations Management approaches, illustrating clinical and non-clinical hospital processes.
Summary
Recent recorded grades — Fall 2023: 3.27 GPA, 61.5% A/AB (n=13 letter grades); Fall 2024: 3.67 GPA, 88.9% A/AB (n=18 letter grades); Fall 2025: 3.75 GPA, 90.0% A/AB (n=10 letter grades).
What you’ll be able to do
Apply common terminology and concepts as used in various healthcare delivery environments.
Describe commonly recognized operational and financial problems with healthcare delivery systems.
Explain different ways to design, organize, and manage healthcare delivery systems.
Identify various key measures used to assess healthcare system performance.
Explain various process types in healthcare delivery systems.
Understand how to improve the success of sustaining and spreading healthcare system performance and practices.
Map patient and information flows, analyze system capacity, and apply operational performance metrics.
Analyze problems in healthcare delivery systems and apply A3 Thinking and selected operations management/Lean Tools in developing proposals for solution.
Analyze delivery systems from an operational perspective, while also considering patient experience and staff satisfaction.
Recognize managerial issues surrounding attempts to resolve problems in healthcare delivery and adapt solution implementations accordingly.
Source: UW Guide
Grade history
↗All recorded terms · compare terms & instructors
Prerequisites
Course mapGraduate/professional standing or declared in graduate Business Exchange program
- Graduate/professional standing
- declared in graduate Business Exchange program
This is a best-effort interpretation; check the catalog requirements above.
Prerequisite text tree
- Any of
- Graduate/professional standing
- declared in graduate Business Exchange program
Professors
Spring 2027No instructors recorded for this selection.
Historical instructors & teaching patterns
Recorded history may be incomplete and does not establish a future schedule.
Calendar & sections
Spring 2027Schedule loads here as you scroll.
| Section | Mode | Enrolled / capacity | Waitlist |
|---|
Times are Central. Select a meeting for details; export includes recorded dates for the selected sections.
Meeting source records
No records available.
Student experience
the class
Recent recorded grades — Fall 2023: 3.27 GPA, 61.5% A/AB (n=13 letter grades); Fall 2024: 3.67 GPA, 88.9% A/AB (n=18 letter grades); Fall 2025: 3.75 GPA, 90.0% A/AB (n=10 letter grades).
difficulty & workload
No workload feedback recorded.
Topics
- Patient access to care
- Quality and safety in the care process
- Cost of care
- Clinical and non-clinical hospital processes
- A3 Thinking and Lean Tools
- Operational performance metrics and capacity analysis
Skills
- Applying healthcare delivery terminology and concepts
- Designing, organizing, and managing healthcare delivery systems
- Identifying key measures for assessing healthcare system performance
- Explaining clinical and non-clinical process types in hospitals
- Sustaining and spreading healthcare system performance improvements
- Mapping patient/information flows and analyzing system capacity
- Applying A3 Thinking and Lean Tools to develop solution proposals
- Analyzing delivery systems considering patient experience and staff satisfaction
Grades
Latest available · Fall 2025— not enough history to project Spring 2027.
Grade distribution · % of letter grades
Grades over time
Through Fall 2025
More grade details Grade mix, volume & source data
Not enough comparable courses for Spring 2027 in UW–Madison.
Sources & history
Catalog & offerings
Descriptions, prerequisites, and recorded course offerings.
Catalog observation history
Observations at scan time; dates do not imply when a catalog change took effect.
Selected offering source records
No offering records for the selected term.
Raw records
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Student reviews
Original comments behind the course and instructor summaries.
Read original reviews
No records available.
Grade history
Recorded grade distributions by term, section, and instructor.
Explore recorded gradesRecorded 2026-10-14
Model outputs & technical records
LLM outputs across runs
Full model traces
Recorded model configuration, reasoning, and tool conversations.
Model & dataset provenance
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"observed_at": "2026-10-14 17:50:09.728220+00:00"
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