SERVICE OPERATIONS MANAGEMENT

OTM 753

Healthcare delivery systems around the world struggle with three fundamental issues: patient access to care, quality and safety in the care process (including patient and staff satisfaction), and cost of care. These issues will be examined along with selected analysis and improvement approaches that the discipline of Operations Management can offer. Different types of both clinical and non-clinical processes in hospital settings are illustrated.

OTM 700

Management of operations throughout an organization or supply chain. Emphasizes the coordination of resources to improve cost, quality, and customer service. Topics include capacity and materials management, operations strategy, and process improvement.

OTM 453

Focuses on the application of analytical methodologies to problems that arise in the context of a company's operations and supply chains. Touches on all three dimensions of analytics (descriptive, predictive, and prescriptive). Emphasis on data and real industry data collected from the university, alumni, and executive board members when possible. Explore, analyze, and utilize such data in a hands-on way, using a variety of software tools. Significantly driven by a set of case problems as opposed to systematic coverage of methodologies.

OTM 751

Application of operations management principles to the analysis of service-delivery systems in profit and nonprofit organizations. Topics include designing service-delivery systems, location and layout, operations planning and control, yield management, technology and information systems, and service quality management.

OTM 300

Managing operations and supply chains is about people, information, equipment, and materials and how these are combined to produce and/or deliver goods and services to customers. Emphasis is on how systems and processes can be designed, managed, and improved to achieve operations excellence and competitive advantage.