Service Operations Management

SERVICE OPERATIONS MANAGEMENT applies operations management principles to analyze service-delivery systems in profit and nonprofit organizations.

offering recorded3 credits
Recorded instructors · Fall 2026 Tim Mcclurg

Summary

1 / 6

Historical reviews of Timothy McClurg: The course requires significant studying and work for three exams and one major project, but remains manageable.

Grade history

average GPA
letter grades
A
AB
B
BC
C
D
F

All recorded terms · compare terms & instructors

Prerequisites

Course map

OTM 300

OTM 451

This is a best-effort interpretation; check the catalog requirements above.

Prerequisite text tree

Professors

Fall 2026
Historical instructors & teaching patterns

Historical reviews of Timothy McClurg: Timothy McClurg is described as a sweet instructor who puts effort into making lectures fun, though his logic can be hard to follow. He teaches a doable course structure involving three exams and one major project that requires significant studying.

BOB BATT is recorded teaching in Spring 2014, Fall 2014, Fall 2015, Fall 2016, Fall 2017, Spring 2019, Fall 2019, Fall 2020, Fall 2022, Fall 2023, Fall 2024. Recorded history may be incomplete and does not establish a future schedule.

TIMOTHY MCCLURG is recorded teaching in Fall 2021, Fall 2025. Recorded history may be incomplete and does not establish a future schedule.

Recorded history may be incomplete and does not establish a future schedule.

Calendar & sections

Fall 2026

Schedule loads here as you scroll.

SectionModeEnrolled / capacityWaitlist
LEC 001Classroom Instruction35 / 400
LEC 002Classroom Instruction10 / 310

Times are Central. Select a meeting for details; export includes recorded dates for the selected sections. Enrollment reflects scan time.

Meeting source records

Student experience

the class

Historical reviews of Timothy McClurg: Timothy McClurg is a sweet, effortful instructor who makes lectures fun, though his logic can be hard to follow.

Recent recorded grades — Fall 2023: 3.46 GPA, 77.6% A/AB (n=49 letter grades); Fall 2024: 3.38 GPA, 63.6% A/AB (n=55 letter grades); Fall 2025: 3.53 GPA, 73.7% A/AB (n=38 letter grades).

difficulty & workload

Historical reviews of Timothy McClurg: The course requires significant studying and work for three exams and one major project, but remains manageable.

Historical reviews of Timothy McClurg: Students find the workload doable and the instructor personable, despite occasional clarity issues in his explanations.

Topics

  • Service-delivery system design.
  • Location and layout.
  • Operations planning and control.
  • Yield management.
  • Technology and information systems.
  • Service quality management.

Skills

  • Designing service-delivery systems.
  • Location and layout planning.
  • Operations planning and control.
  • Yield management.
  • Technology and information systems integration.
  • Service quality management.

Grades

Historical instructor

Fall 2026 · Projected

Before grades are released

average GPA

Approximate 80% prediction interval

About this estimate

The course’s semester-average GPA, not an individual student’s grade. The center uses 5 same-season terms, weighted toward recent results.

The range uses the finite-sample 80th-percentile rank of absolute errors from earlier same-season forecasts. Each forecast uses only records from earlier terms. At least four forecasts are required; bounds are rounded outward and limited to 0–4. This is an empirical estimate: changing instructors or grading policies can reduce its coverage.

6 earlier forecasts · 0.09 GPA average error.

Grades over time

Through Fall 2026

More grade details Grade mix, volume & source data

Where this course fits relative to

Latest available grades · Fall 2025 · all course levels

GPA

Higher than % of other courses in this group.

Course GPAs · red marks this course’s range

letter grades

More recorded grades than % of other courses in this group.

Typical course in this group: letter grades.

About this comparison

1320 courses over the same term, each with at least 30 recorded letter grades. Cross-listed courses count once. GPA is not a measure of difficulty or teaching quality. The typical course is the median by recorded grade count; tied values are not counted as lower. Grade counts describe course scale, not unique students or typical section size.

Descriptions compare GPA with this group’s average: at least 0.20 higher or lower; otherwise close to average. Section size uses median recorded enrollment: small up to 30, mid-sized 31–99, large 100+. Lectures and discussion/lab sections are described separately.

Sources & history

UW–Madison

Catalog & offerings

Descriptions, prerequisites, and recorded course offerings.

Catalog observation history

Observations at scan time; dates do not imply when a catalog change took effect.

Selected offering source records
OTM 451 · Fall 2026

Service Operations Management

Recorded 2026-09-07
Raw records
[
  {
    "run_id": "20260907T155543-ce3781c4",
    "semester": "1272",
    "observed_at": "2026-09-07 15:55:43.033547+00:00",
    "offering_id": "1272:238:003204",
    "course_id": "OTM 451",
    "course_uid": "course_e71e95e797c05044c4982ec1",
    "term_id": "1272",
    "source_course_id": "003204",
    "source_subject_id": "238",
    "title": "Service Operations Management",
    "credits_min": 3,
    "credits_max": 3,
    "typically_offered": "Fall"
  }
]
Rate My Professors

Student reviews

Original comments behind the course and instructor summaries.

Read original reviews
Madgrades

Grade history

Recorded grade distributions by term, section, and instructor.

Explore recorded grades
Model outputs & technical records
nvidia/Qwen3.6-35B-A3B-NVFP4
LLM outputs across runs
Full model traces

Recorded model configuration, reasoning, and tool conversations.

Model & dataset provenance
{
  "model": "nvidia/Qwen3.6-35B-A3B-NVFP4",
  "model_revision": "1355db6a052410cfd62085d94b58866fd0f2c3c5",
  "task_version": "14",
  "output_id": "c57a3383f78584a64831d8dd79643dff4e3c97565f45c8f1ca2b7c38864bed1e",
  "requirements_status": "valid",
  "dataset_revision": "e243353dcb7d79b7247ced91d69443ef4c2a6349",
  "observed_at": "2026-09-07 15:55:43.033547+00:00"
}