SUSTAINABLE APPROACHES TO SYSTEM IMPROVEMENT

OTM 370

Organizations employ a variety of improvement approaches to develop sustainable practices. Sustainability concerns such as natural capital, emission buildup, and base of the pyramid are directly addressed by examining innovative system-improvement concepts, while simultaneously strengthening mission-central concerns such as cost, quality, customer, market, revenue, profit, brand, reputation sourcing, and quality of work life.

OTM 700

Management of operations throughout an organization or supply chain. Emphasizes the coordination of resources to improve cost, quality, and customer service. Topics include capacity and materials management, operations strategy, and process improvement.

OTM 351

Introduction to the terminology, concepts, principles, and techniques for managing and improving business processes.

OTM 751

Application of operations management principles to the analysis of service-delivery systems in profit and nonprofit organizations. Topics include designing service-delivery systems, location and layout, operations planning and control, yield management, technology and information systems, and service quality management.

OTM 451

Application of operations management principles to the analysis of service-delivery systems in profit and nonprofit organizations. Topics include designing service-delivery systems, location and layout, operations planning and control, yield management, technology and information systems, and service quality management.