# OTM 753: Healthcare Operations Management | UW–Madison

[View on UW Courses](https://uwcourses.com/courses/OTM_753)

## Dataset

### revision

e243353dcb7d79b7247ced91d69443ef4c2a6349

### repository

twangodev/uwcourses

### schema version

6

### importer version

7

### projection id

52a78527ff09011d88cb04c7d43867d9fbfec2930bf1dd2ec359ebd2844e0b07

### observed at

2026-09-07T15:55:43.033547+00:00

### built at

2026-09-10T19:50:42.743001+00:00

### courses

8951

### current instructors

5754

### limited

false

### terms

* 1272
* 1264
* 1262
* 1254
* 1252
* 1244
* 1242
* 1234
* 1232
* 1224
* 1222
* 1212
* 1204
* 1202
* 1194
* 1192
* 1184
* 1182
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* 1172
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* 1162
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* 1152
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* 1142
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* 1122
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* 1102
* 1094
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* 1084
* 1082
* 1074
* 1072

### term

1272

### departments

| subject   | count |
| --------- | ----- |
| AAE       | 90    |
| ABT       | 20    |
| ACCTIS    | 36    |
| ACTSCI    | 14    |
| AFAERO    | 10    |
| AFRICAN   | 87    |
| AFROAMER  | 71    |
| AGROECOL  | 21    |
| AMERIND   | 53    |
| ANAT\&PHY | 7     |
| ANATOMY   | 2     |
| ANESTHES  | 8     |
| ANSCI     | 57    |
| ANTHRO    | 95    |
| ART       | 125   |
| ARTED     | 10    |
| ARTHIST   | 121   |
| ASIALANG  | 129   |
| ASIAN     | 109   |
| ASIANAM   | 28    |
| ASTRON    | 38    |
| ATMOCN    | 69    |
| BIOCHEM   | 51    |
| BIOCORE   | 10    |
| BIOLOGY   | 14    |
| BIOMDSCI  | 18    |
| BME       | 66    |
| BMI       | 41    |
| BMOLCHEM  | 10    |
| BOTANY    | 69    |
| BSE       | 44    |
| C\&ESOC   | 73    |
| CBE       | 48    |
| CHEM      | 101   |
| CHICLA    | 52    |
| CIVENGR   | 133   |
| CLASSICS  | 47    |
| CNP       | 10    |
| CNSRSCI   | 50    |
| COMARTS   | 137   |
| COMPBIO   | 15    |
| COMPLIT   | 11    |
| COMPSCI   | 138   |
| COUNPSY   | 78    |
| CRB       | 19    |
| CS\&D     | 71    |
| CSCS      | 40    |
| CURRIC    | 193   |
| DANCE     | 93    |
| DERM      | 8     |
| DS        | 88    |
| DYSCI     | 35    |
| ECE       | 155   |
| ECON      | 145   |
| EDPOL     | 114   |
| EDPSYCH   | 97    |
| ELPA      | 70    |
| EMA       | 53    |
| EMERMED   | 17    |
| ENGL      | 206   |
| ENTOM     | 40    |
| ENVIRST   | 148   |
| EP        | 15    |
| EPD       | 67    |
| ESL       | 16    |
| F\&WECOL  | 60    |
| FAMMED    | 22    |
| FINANCE   | 50    |
| FOLKLORE  | 40    |
| FOODSCI   | 43    |
| FRENCH    | 63    |
| GEN\&WS   | 145   |
| GENBUS    | 72    |
| GENECSLR  | 17    |
| GENETICS  | 60    |
| GEOG      | 113   |
| GEOSCI    | 83    |
| GERMAN    | 82    |
| GLE       | 48    |
| GNS       | 38    |
| GREEK     | 27    |
| HDFS      | 41    |
| HEBR-BIB  | 13    |
| HEBR-MOD  | 10    |
| HISTORY   | 233   |
| HISTSCI   | 56    |
| HONCOL    | 13    |
| ILS       | 43    |
| INFOSYS   | 9     |
| INTEGART  | 7     |
| INTEGSCI  | 22    |
| INTER-AG  | 18    |
| INTER-HE  | 11    |
| INTER-LS  | 22    |
| INTEREGR  | 16    |
| INTLBUS   | 21    |
| INTLST    | 50    |
| ISYE      | 83    |
| ITALIAN   | 53    |
| JEWISH    | 56    |
| JOURN     | 88    |
| KINES     | 128   |
| LACIS     | 26    |
| LANDARC   | 61    |
| LATIN     | 24    |
| LAW       | 120   |
| LEGALST   | 48    |
| LINGUIS   | 35    |
| LIS       | 89    |
| LITTRANS  | 78    |
| LSC       | 52    |
| M\&ENVTOX | 7     |
| MARKETNG  | 62    |
| MATH      | 153   |
| MDGENET   | 8     |
| ME        | 130   |
| MEDHIST   | 43    |
| MEDICINE  | 60    |
| MEDIEVAL  | 32    |
| MEDPHYS   | 39    |
| MEDSC-M   | 29    |
| MEDSC-V   | 41    |
| MHR       | 68    |
| MICROBIO  | 45    |
| MILSCI    | 16    |
| MM\&I     | 22    |
| MOLBIOL   | 6     |
| MS\&E     | 59    |
| MUSIC     | 165   |
| MUSPERF   | 126   |
| NAVSCI    | 20    |
| NE        | 44    |
| NEURODPT  | 11    |
| NEUROL    | 7     |
| NEURSURG  | 4     |
| NTP       | 11    |
| NURSING   | 111   |
| NUTRSCI   | 65    |
| OBS\&GYN  | 18    |
| OCCTHER   | 39    |
| ONCOLOGY  | 14    |
| OPHTHALM  | 5     |
| OTM       | 43    |
| PATH      | 34    |
| PATH-BIO  | 29    |
| PEDIAT    | 26    |
| PHARMACY  | 31    |
| PHILOS    | 77    |
| PHMCOL-M  | 11    |
| PHMPRAC   | 45    |
| PHMSCI    | 60    |
| PHYASST   | 37    |
| PHYSICS   | 88    |
| PHYSIOL   | 3     |
| PHYTHER   | 37    |
| PLANTSCI  | 52    |
| PLPATH    | 35    |
| POLISCI   | 192   |
| POPHLTH   | 58    |
| PORTUG    | 33    |
| PSYCH     | 101   |
| PSYCHIAT  | 22    |
| PUBAFFR   | 54    |
| PUBLHLTH  | 23    |
| RADIOL    | 11    |
| REALEST   | 41    |
| RELIGST   | 90    |
| RHABMED   | 9     |
| RMI       | 24    |
| RP\&SE    | 102   |
| S\&APHM   | 17    |
| SCANDST   | 73    |
| SLAVIC    | 89    |
| SOC       | 149   |
| SOCWORK   | 87    |
| SOILSCI   | 46    |
| SPANISH   | 83    |
| SRMED     | 21    |
| STAT      | 94    |
| STDYABRD  | 52    |
| STS       | 8     |
| SURGERY   | 25    |
| SURGSCI   | 33    |
| THEATRE   | 91    |
| URBRPL    | 60    |
| UROLOGY   | 5     |
| ZOOLOGY   | 89    |

## course

### run id

20260907T155543-ce3781c4

### semester

1272

### observed at

2026-09-07 15:55:43.033547+00:00

### record version id

983dbd4572a767f4e68072766bab3cd6d97583ebcb7de7077d4cb77867fa6310

### course id

OTM 753

### course uid

course\_8690b8e09062c6be0cf498e1

### catalog version id

bff53407f8947a70a86ede6e361d00466aaf8d2f8b3b635ba2e8a95ee50a83da

### course number

753

### subjects

* OTM

### title

HEALTHCARE OPERATIONS MANAGEMENT

### description

Healthcare delivery systems around the world struggle with three fundamental issues: patient access to care, quality and safety in the care process (including patient and staff satisfaction), and cost of care. These issues will be examined along with selected analysis and improvement approaches that the discipline of Operations Management can offer. Different types of both clinical and non-clinical processes in hospital settings are illustrated.

### requirements text

Graduate/professional standing or declared in graduate Business Exchange program

### credit offering ids

None recorded.

### llm job id

enrich-8b774950c2b6adfdc46d1b82

### llm output id

f4de7cbcb589bebdc2c7393510fc119c3da5756067b595a2f34ae6ccb716f434

### llm model

nvidia/Qwen3.6-35B-A3B-NVFP4

### llm model revision

1355db6a052410cfd62085d94b58866fd0f2c3c5

### llm task version

14

### llm search status

valid

### llm summary

Examines healthcare delivery issues of access, quality, and cost using operations management analysis and improvement approaches.

### llm topics

* Patient access, quality, safety, satisfaction, and cost
* Clinical and non-clinical hospital processes

### llm skills

* Applying operations management analysis and improvement approaches
* Illustrating clinical and non-clinical hospital processes

### llm assumed background

None recorded.

### llm search phrases

* healthcare operations management
* hospital process improvement
* patient access quality cost
* clinical non-clinical processes

### llm requirements status

valid

### llm student summary status

valid

### llm experience status

insufficient\_evidence

### catalog variants

None recorded.

### student summary

#### context hash

b74e572ba4ecc3b4ef8a644bc8848c6fd2ed27d15dfff9ded963870e5cccaae9

#### course id

OTM 753

#### current instructors

None recorded.

#### difficulty workload

None recorded.

#### errors

None recorded.

#### historical context

None recorded.

#### message

No course-specific reviews available

#### offered

false

#### profile hash

5cb4dabf887cdbcd8c00d5a1312e10828b95c63f30bc3ea76aea199565390d02

#### quick take

Recent recorded grades — Fall 2023: 3.27 GPA, 61.5% A/AB (n=13 letter grades); Fall 2024: 3.67 GPA, 88.9% A/AB (n=18 letter grades); Fall 2025: 3.75 GPA, 90.0% A/AB (n=10 letter grades).

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```

#### student experience

None recorded.

#### task hash

74fb0997943e888960bbc9e47db8c4fd12e4292d55c20509d8d89db6a9910f68

#### teaching history

None recorded.

#### term id

1272

#### term name

2026 Fall

#### version

2

### requirements

#### nodes

```json
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    "evidence": "Graduate/professional standing or declared in graduate Business Exchange program",
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```

#### notes

None recorded.

#### root

n0

#### status

parsed

### instructors

None recorded.

### offerings

None recorded.

### sections

None recorded.

### grade instructors

```json
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```json
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    "term_name": "Fall 2023",
    "instructors": [
      "FAZEL HAYATI"
    ],
    "a": 5,
    "ab": 3,
    "b": 4,
    "bc": 0,
    "c": 0,
    "d": 0,
    "f": 1,
    "satisfactory": 0,
    "unsatisfactory": 0,
    "credit": 0,
    "no_credit": 0,
    "passed": 0,
    "incomplete": 0,
    "no_work": 0,
    "not_reported": 1,
    "other": 0,
    "total": 14,
    "source_aliases": [
      "OTM 753"
    ]
  },
  {
    "run_id": "20260907T155543-ce3781c4",
    "semester": "1272",
    "observed_at": "2026-09-07 15:55:43.033547+00:00",
    "course_id": "OTM 753",
    "course_uid": "course_8690b8e09062c6be0cf498e1",
    "term_id": "1252",
    "term_name": "Fall 2024",
    "instructors": [
      "FAZEL HAYATI"
    ],
    "a": 8,
    "ab": 8,
    "b": 2,
    "bc": 0,
    "c": 0,
    "d": 0,
    "f": 0,
    "satisfactory": 0,
    "unsatisfactory": 0,
    "credit": 0,
    "no_credit": 0,
    "passed": 0,
    "incomplete": 0,
    "no_work": 0,
    "not_reported": 0,
    "other": 0,
    "total": 18,
    "source_aliases": [
      "OTM 753"
    ]
  },
  {
    "run_id": "20260907T155543-ce3781c4",
    "semester": "1272",
    "observed_at": "2026-09-07 15:55:43.033547+00:00",
    "course_id": "OTM 753",
    "course_uid": "course_8690b8e09062c6be0cf498e1",
    "term_id": "1262",
    "term_name": "Fall 2025",
    "instructors": [
      "FAZEL HAYATI"
    ],
    "a": 6,
    "ab": 3,
    "b": 1,
    "bc": 0,
    "c": 0,
    "d": 0,
    "f": 0,
    "satisfactory": 0,
    "unsatisfactory": 0,
    "credit": 0,
    "no_credit": 0,
    "passed": 0,
    "incomplete": 0,
    "no_work": 0,
    "not_reported": 0,
    "other": 0,
    "total": 10,
    "source_aliases": [
      "OTM 753"
    ]
  }
]
```

### statistics

#### gpa

3.694

#### graded

219

#### counts

* 113
* 87
* 16
* 1
* 1
* 0
* 1

### grade conflicts

None recorded.

### evidence

#### history

* [/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/history/course\_8690b8e09062c6be0cf498e1-0.json](https://uwcourses.com/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/history/course_8690b8e09062c6be0cf498e1-0.json)

#### traces

* [/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/traces/course\_8690b8e09062c6be0cf498e1-0.json](https://uwcourses.com/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/traces/course_8690b8e09062c6be0cf498e1-0.json)

#### results

* [/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/results/course\_8690b8e09062c6be0cf498e1-0.json](https://uwcourses.com/data/e243353dcb7d79b7247ced91d69443ef4c2a6349/results/course_8690b8e09062c6be0cf498e1-0.json)

### revision

e243353dcb7d79b7247ced91d69443ef4c2a6349

## context

### all

#### term



#### gpa

3.6940639269406392

#### count

219

#### university

##### size

4431

##### gpa Percentile

43

##### count Percentile

65

##### median Count

133

##### histogram

| range   | count | current |
| ------- | ----- | ------- |
| 0.0–0.4 | 0     | false   |
| 0.4–0.8 | 0     | false   |
| 0.8–1.2 | 0     | false   |
| 1.2–1.6 | 0     | false   |
| 1.6–2.0 | 0     | false   |
| 2.0–2.4 | 0     | false   |
| 2.4–2.8 | 12    | false   |
| 2.8–3.2 | 274   | false   |
| 3.2–3.6 | 1148  | false   |
| 3.6–4.0 | 2997  | true    |

#### departments

```json
[
  {
    "subject": "OTM",
    "comparison": {
      "size": 27,
      "gpaPercentile": 46,
      "countPercentile": 50,
      "medianCount": 219,
      "histogram": [
        {
          "range": "0.0–0.4",
          "count": 0,
          "current": false
        },
        {
          "range": "0.4–0.8",
          "count": 0,
          "current": false
        },
        {
          "range": "0.8–1.2",
          "count": 0,
          "current": false
        },
        {
          "range": "1.2–1.6",
          "count": 0,
          "current": false
        },
        {
          "range": "1.6–2.0",
          "count": 0,
          "current": false
        },
        {
          "range": "2.0–2.4",
          "count": 0,
          "current": false
        },
        {
          "range": "2.4–2.8",
          "count": 0,
          "current": false
        },
        {
          "range": "2.8–3.2",
          "count": 1,
          "current": false
        },
        {
          "range": "3.2–3.6",
          "count": 6,
          "current": false
        },
        {
          "range": "3.6–4.0",
          "count": 20,
          "current": true
        }
      ]
    }
  }
]
```

### terms

#### 1164

##### term

1164

##### gpa

3.735294117647059

##### count

17

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1174

##### term

1174

##### gpa

3.6923076923076925

##### count

39

##### university

###### size

955

###### gpa Percentile

69

###### count Percentile

16

###### median Count

69

###### histogram

| range   | count | current |
| ------- | ----- | ------- |
| 0.0–0.4 | 0     | false   |
| 0.4–0.8 | 0     | false   |
| 0.8–1.2 | 0     | false   |
| 1.2–1.6 | 0     | false   |
| 1.6–2.0 | 0     | false   |
| 2.0–2.4 | 1     | false   |
| 2.4–2.8 | 29    | false   |
| 2.8–3.2 | 224   | false   |
| 3.2–3.6 | 332   | false   |
| 3.6–4.0 | 369   | true    |

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1184

##### term

1184

##### gpa

3.75

##### count

22

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1194

##### term

1194

##### gpa

3.6666666666666665

##### count

21

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1204

##### term

1204

##### gpa

3.840909090909091

##### count

22

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1212

##### term

1212

##### gpa

3.880952380952381

##### count

21

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1222

##### term

1222

##### gpa

3.9166666666666665

##### count

6

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1224

##### term

1224

##### gpa

3.7

##### count

10

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1232

##### term

1232

##### gpa

3.475

##### count

20

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1242

##### term

1242

##### gpa

3.269230769230769

##### count

13

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1252

##### term

1252

##### gpa

3.6666666666666665

##### count

18

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

#### 1262

##### term

1262

##### gpa

3.75

##### count

10

##### departments

| subject | comparison |
| ------- | ---------- |
| OTM     |            |

### benchmarks

#### all

##### school

###### size

4431

###### gpa

3.6874533040219193

###### top Share

83.587984970584

###### count

133

##### OTM

###### size

27

###### gpa

3.6631641453293917

###### top Share

84.7457588570402

###### count

219

#### terms

##### 1164

###### school

###### size

965

###### gpa

3.46491230798535

###### top Share

69.92376287143657

###### count

68

##### 1174

###### school

###### size

955

###### gpa

3.4597947384071412

###### top Share

69.5290038366363

###### count

69

##### 1184

###### school

###### size

1010

###### gpa

3.47925290354517

###### top Share

70.86270937115944

###### count

68

##### 1194

###### school

###### size

1040

###### gpa

3.4906527436719808

###### top Share

71.74728845515045

###### count

67

###### OTM

###### size

10

###### gpa

3.5097336309944316

###### top Share

73.1903420482437

###### count

53

##### 1204

###### school

###### size

1012

###### gpa

3.703747431523761

###### top Share

84.59811226304916

###### count

65.5

##### 1212

###### school

###### size

1111

###### gpa

3.5856416028074487

###### top Share

77.58926748660845

###### count

68

###### OTM

###### size

11

###### gpa

3.672267222898701

###### top Share

84.72011453981769

###### count

83

##### 1222

###### school

###### size

1157

###### gpa

3.563052311875811

###### top Share

76.64869058732418

###### count

64

###### OTM

###### size

11

###### gpa

3.5781739736365354

###### top Share

79.16361895576048

###### count

49

##### 1224

###### school

###### size

1171

###### gpa

3.5627882428500937

###### top Share

76.37271640560496

###### count

64

###### OTM

###### size

10

###### gpa

3.5951857089082777

###### top Share

80.63380452473368

###### count

65.5

##### 1232

###### school

###### size

1216

###### gpa

3.575457431972425

###### top Share

77.33712216234007

###### count

66

###### OTM

###### size

12

###### gpa

3.585671741695119

###### top Share

77.78869302836371

###### count

68.5

##### 1242

###### school

###### size

1295

###### gpa

3.595302892737449

###### top Share

78.36291889885307

###### count

67

###### OTM

###### size

10

###### gpa

3.5653695459223185

###### top Share

79.16468431576865

###### count

86.5

##### 1252

###### school

###### size

1333

###### gpa

3.619494049739118

###### top Share

79.71442190500672

###### count

69

###### OTM

###### size

12

###### gpa

3.555179685077069

###### top Share

76.40794711153062

###### count

65

##### 1262

###### school

###### size

1320

###### gpa

3.628825763035853

###### top Share

80.21118846327654

###### count

70

###### OTM

###### size

11

###### gpa

3.5766145958590383

###### top Share

78.7732068028908

###### count

67

## instructor Trends

```json
[
  {
    "uid": "instructor_4ee249e5b66d499e165b3fb4",
    "name": "URBAN WEMMERLOV",
    "count": 121,
    "terms": [
      {
        "term": "1164",
        "count": 17,
        "sections": 1,
        "gpa": 3.735294117647059
      },
      {
        "term": "1174",
        "count": 39,
        "sections": 2,
        "gpa": 3.6923076923076925
      },
      {
        "term": "1184",
        "count": 22,
        "sections": 1,
        "gpa": 3.75
      },
      {
        "term": "1194",
        "count": 21,
        "sections": 1,
        "gpa": 3.6666666666666665
      },
      {
        "term": "1204",
        "count": 22,
        "sections": 1,
        "gpa": 3.840909090909091
      }
    ]
  },
  {
    "uid": "instructor_b52574b92d83661353f83a74",
    "name": "FAZEL HAYATI",
    "count": 98,
    "terms": [
      {
        "term": "1212",
        "count": 21,
        "sections": 1,
        "gpa": 3.880952380952381
      },
      {
        "term": "1222",
        "count": 6,
        "sections": 1,
        "gpa": 3.9166666666666665
      },
      {
        "term": "1224",
        "count": 10,
        "sections": 1,
        "gpa": 3.7
      },
      {
        "term": "1232",
        "count": 20,
        "sections": 1,
        "gpa": 3.475
      },
      {
        "term": "1242",
        "count": 13,
        "sections": 1,
        "gpa": 3.269230769230769
      },
      {
        "term": "1252",
        "count": 18,
        "sections": 1,
        "gpa": 3.6666666666666665
      },
      {
        "term": "1262",
        "count": 10,
        "sections": 1,
        "gpa": 3.75
      }
    ]
  }
]
```

## following

None recorded.
